399db Privacy Policy

1. Information We Collect

In order to provide a fully functional, secure, and compliant betting and casino service to players in Bangladesh, 399db collects certain categories of personal information. The scope of data we collect depends on how you interact with the platform — whether you are simply browsing, registering an account, making a transaction, or contacting support.

Account Registration Data

When you create a 399db account, we collect the following information:

• Full legal name (as it appears on your government-issued identification)
• Date of birth (to verify you meet the 18+ age requirement)
• Email address (used for account communications and security alerts)
• Mobile phone number (used for account verification and payment method linking)
• Preferred username and encrypted password
• Residential address (city and region within Bangladesh, such as Dhaka, Chittagong, Sylhet, Khulna, Rajshahi, or Barisal)

Identity Verification (KYC) Data

As part of our Know Your Customer (KYC) obligations, 399db may request copies of identity documents such as your National Identity Card (NID), passport, or other government-issued photo identification. Where a withdrawal is requested, or where account activity triggers a compliance review, we may also request proof of address or documentation confirming ownership of a payment method. KYC documents are stored securely and accessed only by authorised compliance personnel.

Financial and Transaction Data

We record details of all deposits and withdrawals processed through your 399db account, including the payment method used (bKash, Nagad, Rocket, Upay, Visa, or Mastercard), the transaction amount in BDT, the date and time of the transaction, and the transaction reference number issued by your payment provider. We do not store full card numbers or mobile banking PINs. Payment credentials are handled by our payment processing partners using encrypted, tokenised systems.

Gameplay and Betting Activity

399db records your gameplay history, including the games played, bet amounts, wager outcomes, bonus usage, and session duration. This data is used for account management, dispute resolution, responsible gaming monitoring, and to personalise your experience on the platform. It is also used to detect patterns consistent with bonus abuse or prohibited conduct as described in our Terms & Conditions.

Technical and Device Data

When you access 399db, our systems automatically collect certain technical information, including your IP address, browser type and version, operating system, device type (mobile or desktop), screen resolution, referring URL, and session timestamps. This information is used for security monitoring, fraud detection, and platform performance optimisation. It is not used to personally identify you beyond what is necessary for these purposes.

Communications Data

If you contact the 399db support team via live chat or email at [email protected], we retain records of that correspondence. This allows our team to provide consistent, informed support and to track the resolution of any issues you have raised. Support communications are stored for a minimum of 12 months and may be reviewed for quality assurance and training purposes.

2. How We Use Your Data

399db uses the personal information we collect strictly for the purposes described below. We do not use your data for any purpose that is incompatible with these stated purposes without first obtaining your consent or where required by law.

Marketing Communications

399db may send you promotional emails or platform notifications about bonuses, seasonal offers (such as Eid promotions, Pohela Boishakh specials, or BPL cricket betting offers), and new game releases — but only where you have explicitly opted in to receive such communications during account registration or through your account preferences. You may withdraw consent for marketing communications at any time by contacting [email protected] or by updating your notification preferences in your account settings. Withdrawal of consent does not affect any processing carried out prior to that withdrawal.

Automated Decision-Making

399db uses automated systems to detect unusual account activity, including patterns consistent with fraud, bonus abuse, or money laundering. Where an automated system flags an account for review, a human member of our compliance team will assess the case before any consequential action — such as account suspension or withdrawal restriction — is taken. You have the right to request human review of any decision that has materially affected your account access or balance.

3. Data Sharing and Disclosure

399db does not sell your personal data to third parties. We share your information only in the limited circumstances described below, and only to the minimum extent necessary for each stated purpose.

Payment Processing Partners

To process deposits and withdrawals, 399db shares relevant transaction data with our payment processing partners, including the operators of bKash, Nagad, Rocket, Upay, and card payment networks (Visa and Mastercard). These partners receive only the data necessary to authenticate and complete the specific transaction. They are contractually prohibited from using this data for any other purpose.

Game Technology Providers

The games available on 399db are supplied by third-party game studios and platforms, including Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi. When you play a game hosted by one of these providers, certain session data — such as your player session ID, bet amount, and game outcome — may be shared with the relevant provider for the purpose of game delivery, RNG certification, and dispute resolution. These providers operate under their own data protection policies and are selected on the basis of their compliance with internationally recognised security standards.

Legal and Regulatory Disclosure

399db may disclose your personal data to law enforcement agencies, regulatory authorities, or courts where we are legally required to do so, or where we believe in good faith that such disclosure is necessary to prevent fraud, protect the safety of any person, or enforce our Terms & Conditions. We will notify you of any such disclosure where we are legally permitted to do so.

Business Transfers

In the event that 399db undergoes a corporate restructuring, merger, acquisition, or sale of assets, your personal data may be transferred to the successor entity as part of that transaction. You will be notified in advance of any such transfer and of any material change to how your data will be processed as a result. Your rights under this policy will continue to apply following any such transfer.

What We Will Never Do

• Sell your personal data to advertisers, data brokers, or any commercial third party.
• Share your data with unrelated companies for their own marketing or profiling purposes.
• Disclose your identity, contact details, or financial information to other players on the platform.
• Transfer your data to jurisdictions that do not provide an adequate level of data protection without implementing appropriate safeguards.

4. Cookies and Tracking Technologies

399db uses cookies and similar tracking technologies to operate the platform effectively, enhance your browsing experience, and gather analytical data that helps us improve our services. By continuing to use the 399db website, you consent to the use of cookies as described in this section.

Types of Cookies We Use

• Strictly Necessary Cookies: These are essential for the platform to function. They maintain your login session, remember your language preferences, and enable core features such as game loading and secure payment navigation. These cookies cannot be disabled without significantly affecting your ability to use the site.
• Analytical Cookies: We use analytics tools to understand how users navigate the 399db platform — which pages are most visited, where users spend time, and where technical issues arise. This data is aggregated and anonymised and is used solely to improve platform performance and user experience.
• Functional Cookies: These remember your preferences across sessions, such as your default currency display (BDT), your preferred game category, and notification settings. They make your experience more convenient but are not essential to core functionality.
• Security Cookies: These support fraud detection and session integrity systems by tracking unusual login patterns, device fingerprinting, and IP-based anomaly detection. They are a key component of our platform security architecture.

Managing Your Cookie Preferences

You can control and delete cookies through your web browser settings. Most modern browsers allow you to block or delete cookies, restrict which websites can set them, or receive a notification each time a new cookie is placed. Please note that disabling strictly necessary cookies will impair your ability to log in and use core platform features. For guidance on managing cookies in your specific browser, refer to your browser's help documentation. Adjusting cookie settings on your mobile device (used by most Bangladeshi players accessing 399db via smartphone) can typically be done through the browser settings menu.

5. Data Security and Retention

399db implements a comprehensive set of technical and organisational security measures to protect your personal data against unauthorised access, accidental loss, destruction, or disclosure.

Security Measures

• All data transmitted between your device and 399db servers is encrypted using TLS (Transport Layer Security) with current industry-standard cipher suites.
• Passwords are stored using one-way cryptographic hashing — 399db staff cannot retrieve your plaintext password under any circumstances.
• Access to personally identifiable player data is restricted to authorised personnel on a strict need-to-know basis, with access logs maintained and reviewed regularly.
• KYC documents and sensitive identity files are stored in isolated, access-controlled environments with additional encryption at rest.
• Our systems are subject to regular security audits and vulnerability assessments to identify and remediate potential risks proactively.
• Suspicious access patterns — including unusual login locations, rapid IP switching, and concurrent session anomalies — trigger automated security alerts and may prompt additional verification steps.

Data Retention

399db retains your personal data for as long as your account remains active and for a defined period following account closure, as set out below:

• Account and registration data: Retained for the duration of account activity and for a minimum of 5 years following account closure, in line with standard financial record-keeping obligations.
• Transaction records: Retained for a minimum of 5 years from the date of each transaction.
• KYC documentation: Retained for a minimum of 5 years following account closure or the completion of the KYC process, whichever is later.
• Support communications: Retained for a minimum of 12 months from the date of the interaction.
• Gameplay history: Retained for the duration of account activity and for up to 2 years following account closure, unless required to be retained longer for dispute resolution purposes.
• Analytical and technical data: Retained in anonymised or aggregated form for platform improvement purposes with no fixed expiry.

Upon expiry of the applicable retention period, data is securely deleted or irreversibly anonymised so that it can no longer be linked to an identifiable individual.

6. Your Privacy Rights

As a registered player on the 399db platform, you have the following rights in relation to your personal data. To exercise any of these rights, please contact the 399db support team at [email protected] with a clear description of your request. We will respond within a reasonable timeframe and will not charge a fee for standard requests.

• Right of Access: You have the right to request a copy of the personal data that 399db holds about you, along with information about how it is being used and with whom it has been shared.
• Right to Rectification: If any personal data we hold about you is inaccurate or incomplete, you have the right to request that it be corrected. For certain data fields (such as email address or mobile number), you may be able to update these directly in your account settings.
• Right to Erasure: You may request deletion of your personal data where it is no longer necessary for the purposes for which it was collected, where you have withdrawn consent, or where it has been processed unlawfully. Please note that this right is subject to our legal obligations to retain certain data (such as transaction records) for a minimum statutory period.
• Right to Restriction of Processing: You have the right to request that we restrict processing of your data in certain circumstances — for example, while a dispute about accuracy is being resolved, or while an erasure request is being assessed.
• Right to Data Portability: Where processing is based on your consent or contractual necessity and is carried out by automated means, you have the right to receive your data in a structured, commonly used, and machine-readable format.
• Right to Object: You have the right to object to processing carried out on the basis of legitimate interest, including any profiling carried out for fraud detection or responsible gaming purposes. We will assess your objection and cease the relevant processing unless we can demonstrate compelling legitimate grounds that override your interests.
• Right to Withdraw Consent: Where processing is based on your consent — such as receiving marketing communications — you may withdraw that consent at any time. Withdrawal does not affect the lawfulness of processing carried out prior to withdrawal.

7. Third-Party Services

The 399db platform integrates with a range of third-party services to deliver games, process payments, and monitor platform performance. This section describes the categories of third-party service providers involved in operating the 399db platform and the nature of any data they may access.

Game Providers

Games on 399db are delivered by internationally recognised game studios, including Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi. These providers operate their game software under their own licensing and data handling agreements. When you launch a game, a secure session is established between your browser and the game provider's servers. The game provider receives only the session and wagering data necessary to operate the game; they do not receive your full personal profile from 399db.

Payment Processors

Mobile financial service providers (bKash, Nagad, Rocket, Upay) and card networks (Visa, Mastercard) process payment instructions on our behalf. These entities are independently regulated and operate under their own privacy policies and security frameworks. 399db is not responsible for the data handling practices of these payment providers beyond the scope of our contractual agreements with them. We encourage you to review the privacy policies of your chosen payment provider directly.

Analytics and Security Tools

399db uses analytics and security tooling to monitor platform traffic, detect fraudulent behaviour, and measure service performance. These tools process data in aggregated or pseudonymised form wherever possible and are contractually restricted from using 399db player data for their own commercial purposes.

Links to Third-Party Sites

The 399db website does not include links to external third-party websites. Should any such link ever appear — for example, in the context of a game provider's terms page — 399db accepts no responsibility for the privacy practices of those external sites. You access any third-party content at your own risk and we encourage you to read the relevant privacy policy before providing personal data to any external service.

8. Policy Updates and Contact

Changes to This Policy

399db reserves the right to update this Privacy Policy at any time to reflect changes in our data practices, platform functionality, legal obligations, or regulatory guidance. When material changes are made, registered players will be notified via their registered email address or through a prominent notice displayed on the 399db platform. Minor corrections or clarifications that do not affect the substance of how your data is handled may be made without individual notification, though the "Last updated" date at the top of this document will always reflect the most recent revision.

Continued use of the 399db platform after the effective date of a revised Privacy Policy constitutes your acceptance of the revised terms. If you do not agree with the changes, you should discontinue use of the platform and request account closure.

How to Contact Us About Privacy

If you have any questions, concerns, or requests relating to this Privacy Policy or to how 399db handles your personal data, please contact our support team using the details below. We take all privacy enquiries seriously and will respond promptly.

• Email: [email protected] (plain text — not a clickable link)
• Live Chat: Available 24/7 directly on the 399db platform
• Support Hours: 24 hours a day, 7 days a week (Bangladesh Standard Time, BST UTC+6)

When submitting a privacy request by email, please include your registered username or the email address associated with your 399db account so that we can locate your records efficiently. We aim to acknowledge all privacy-related requests within 2 business days and to resolve them within 30 days of receipt.