Responsible Gaming at 399db
At 399db, we believe gambling should always be a source of entertainment — never stress, debt, or harm. This page outlines the tools, policies, and support resources available to every player on our platform. We are committed to maintaining a safe, fair, and responsible gaming environment for all Bangladeshi players, and we take our duty of care seriously.
Need Help Right Now?
If you feel that gambling is negatively affecting your life, your finances, or your relationships, please do not wait. Contact the 399db support team immediately — available 24 hours a day, 7 days a week.
Email: [email protected] | Live Chat: Available directly on the 399db platform | Hours: 24/7 (BST, UTC+6)
You can request a self-exclusion or account closure at any time, effective immediately, with no cooling-off period and no questions asked.
Player Wellbeing First
399db puts player wellbeing at the centre of everything we do. Our responsible gaming framework is built into the platform from the ground up — not added as an afterthought. Every tool on this page is available to all registered players at no cost.
Deposit and Loss Limits
Set a daily, weekly, or monthly deposit limit on your 399db account to keep your spending within a budget you are comfortable with. Limits take effect immediately when reduced and require a cooling-off period when increased.
Session Time-Out
Use the session time-out feature to take a short break from the platform — for 24 hours, 48 hours, 7 days, or 30 days. During a time-out, your account remains open but you cannot log in or place bets until the period expires.
Self-Exclusion
If you need a longer break, 399db offers self-exclusion for periods of 6 months, 1 year, 2 years, or permanently. A self-exclusion request is processed immediately and cannot be reversed for the duration of the exclusion period.
Reality Check Reminders
Enable automatic session reminders that notify you how long you have been playing at set intervals — every 30, 60, or 90 minutes. These prompts are designed to help you stay aware of your time and spending during a session.
Dedicated Support Team
Our 24/7 support team is trained to assist players who have concerns about their gambling behaviour. All responsible gaming enquiries are handled with complete confidentiality. Contact us via live chat or email at any time.
1. Our Commitment to Safe Play
399db is built for Bangladeshi players who enjoy casino games, sports betting, and live dealer experiences as a form of entertainment. We recognise that while the vast majority of our players engage with gambling in a healthy, controlled way, a small number may develop patterns of behaviour that cause them or their families harm. It is our responsibility to provide the tools, information, and support to address this — and we take that responsibility seriously.
Our responsible gaming commitment covers every aspect of the 399db platform. From the moment you register an account through to your daily gaming sessions, we monitor for signs of concerning behaviour, provide voluntary and mandatory limit-setting tools, enforce strict age verification, and maintain a trained support team available around the clock. We do not view responsible gaming as a compliance checkbox — it is a core part of how 399db operates and how we maintain the trust of our players across Bangladesh.
We also believe in transparency. This page sets out exactly what tools are available, how they work, and what will happen when you use them. If you ever feel that our policies are unclear or that a tool is not functioning as described, please contact us immediately at [email protected]. Your feedback helps us improve the platform for every player.
Our core principle: Gambling at 399db should always remain an enjoyable leisure activity. The moment it stops being fun and starts causing worry, financial pressure, or relationship strain — that is the moment to use the tools on this page, or to reach out to our support team. There is no shame in asking for help, and our team will always respond with respect and discretion.
2. 18+ Age Restriction Policy
399db operates a strict 18+ policy across all games, betting markets, and platform features. Access to the 399db platform is permitted only to individuals who are 18 years of age or older. This policy is non-negotiable and applies equally to all players, regardless of the payment method used or the device from which they access the site.
Age Verification at Registration
During account registration, all players are required to confirm that they are 18 years of age or older. This is enforced at the point of sign-up and reinforced through our Know Your Customer (KYC) verification process. Where the age of a player cannot be confirmed through the information provided at registration, 399db will request additional documentation — such as a National Identity Card (NID) or passport — before the account is activated or any withdrawal is processed.
Consequences of Underage Access
Any account found to belong to a player under the age of 18 will be immediately suspended and permanently closed. Any deposits made by an underage player will be returned in full to the payment method used, and any winnings generated during the period of underage access will be voided. 399db reserves the right to report cases of underage gambling to relevant authorities where appropriate.
Parental Responsibility
If you share a device with children or young people, we strongly encourage you to use device-level parental controls and to ensure that your 399db login credentials are not accessible to minors. Never share your username or password with anyone under the age of 18. If you believe a minor may have accessed your account, contact our support team immediately so that we can investigate and take appropriate protective action.
Age Policy Summary: Players must be 18 years or older to register, deposit, play, or withdraw on the 399db platform. By creating an account, you confirm that you meet this age requirement. 399db reserves the right to verify your age at any point and to suspend access pending verification.
3. Responsible Gaming Tools
399db provides a suite of responsible gaming tools that every registered player can access and configure at any time through their account settings or by contacting our support team. These tools are designed to help you maintain control over your gambling activity, spending, and time — before any problem arises, or as an early intervention measure if you notice your habits changing.
Deposit Limits
Set a maximum amount you can deposit into your 399db account per day, per week, or per month. Once your limit is reached, further deposits are blocked until the period resets. Limits can be reduced at any time and take effect immediately. Increases to existing limits require a 48-hour cooling-off period and are subject to review by our responsible gaming team.
Loss Limits
Define the maximum net loss you are prepared to accept within a given time period. Once your loss limit is reached, the platform will prevent further wagering until the period resets. This tool is particularly useful for players who want to protect themselves from chasing losses — one of the most common risk factors associated with problem gambling.
Session Time Limits
Set a maximum duration for each individual gaming session. When your time limit is reached, you will receive a notification and the option to end your session. This tool helps prevent extended, unplanned gambling sessions that can develop gradually without a player realising how long they have been playing.
Reality Check Reminders
Receive an on-screen notification at regular intervals (every 30, 60, or 90 minutes) reminding you of your current session duration, your net position for the session, and giving you the option to continue or exit. Reality checks are a simple but effective way to stay grounded during a playing session.
Time-Out (Short Break)
Request a temporary account time-out for periods of 24 hours, 48 hours, 7 days, or 30 days. During a time-out, your account is inaccessible for gambling purposes. Your balance is preserved and withdrawals can still be processed. At the end of the time-out period, access resumes automatically unless you have requested an extension or escalation to self-exclusion.
To activate any of these tools, log in to your 399db account and navigate to the responsible gaming section of your account settings, or contact our support team via live chat or at [email protected]. All tools are available at no charge and there are no penalties for using them.
4. Self-Exclusion Options
Self-exclusion is the strongest responsible gaming tool available on the 399db platform. It is designed for players who have decided that they need a significant, enforced break from gambling — whether as a precautionary measure or in response to a recognised problem. At 399db, we make it as easy as possible to self-exclude, with no barriers, no waiting periods, and no judgment.
Available Self-Exclusion Periods
- 6 months — A minimum self-exclusion period, suitable for players who want a defined break with a clear review point.
- 1 year — A full-year exclusion, commonly chosen by players following a sustained period of concerning behaviour.
- 2 years — An extended exclusion for players seeking a longer enforced break before reassessing their relationship with gambling.
- Permanent exclusion — A lifelong, irreversible exclusion. Once activated, this cannot be reversed under any circumstances. Your account will be permanently closed and your data handled in line with our Privacy Policy.
How Self-Exclusion Works
Self-exclusion requests are processed immediately upon receipt. Once activated, your account is locked within minutes. You will not be able to log in, place bets, or deposit funds for the duration of your exclusion. Any pending bets that are already in progress at the time of exclusion will be settled normally, and your available balance will be returned to your nominated payment method (bKash, Nagad, Rocket, Upay, or card) within a reasonable processing period.
During your self-exclusion period, 399db will not send you any promotional emails, bonus offers, or marketing materials. If you receive any such communication in error after your self-exclusion has been confirmed, please notify us immediately at [email protected] so we can rectify the situation.
Returning After Self-Exclusion
For exclusion periods of 6 months, 1 year, or 2 years, you may request reinstatement of your account once the full exclusion period has elapsed. Reinstatement is not automatic — you must make an active request and pass a responsible gaming review conducted by our support team. This review includes a brief assessment to confirm that you are returning to the platform in a controlled, informed manner. Permanent exclusions cannot be reversed under any circumstances.
Important: Self-exclusion applies to the 399db platform specifically. We strongly encourage players who are self-excluding due to a gambling problem to also consider self-excluding from all other gambling platforms they use. 399db is not able to enforce exclusions on third-party websites, but our support team can provide guidance on how to approach this.
5. Recognising Problem Gambling
Problem gambling can develop gradually and is not always easy to recognise in yourself. Many people who develop a difficult relationship with gambling do not realise it until the consequences — financial, emotional, or social — have already become significant. Understanding the warning signs is an important first step toward getting back in control.
Gambling becomes a problem when it stops being a leisure activity and starts interfering with your finances, your work or studies, your family relationships, or your mental health. It is characterised not by how much money is spent, but by the degree of control a person has over their gambling behaviour and the impact that behaviour has on their life.
Common Warning Signs
- Spending more money on gambling than you originally intended, or than you can afford to lose.
- Feeling a compulsion to keep gambling in order to recover previous losses (chasing losses).
- Lying to family members, friends, or colleagues about how much time or money you spend on gambling.
- Borrowing money — or selling possessions — to fund gambling activity.
- Neglecting work, studies, household responsibilities, or family commitments because of time spent gambling.
- Feeling anxious, irritable, or restless when you are not gambling or when you try to cut back.
- Gambling as a way to escape stress, loneliness, depression, or other emotional difficulties.
- Making repeated, unsuccessful attempts to reduce or stop gambling on your own.
- Thinking about gambling frequently, even when you are doing something else entirely.
- Experiencing mood swings driven by wins and losses — euphoric after a win, deeply distressed after a loss.
If any of the above descriptions sound familiar, we encourage you to take the self-assessment in the next section, and to reach out to our support team or a professional counselling service. Recognising the signs is not a sign of weakness — it is a sign of self-awareness, and the first step toward regaining control.
6. Self-Assessment Checklist
The following questions are designed to help you reflect honestly on your gambling behaviour. There are no right or wrong answers. Answer each question as truthfully as you can — these results are for your own awareness only and are not submitted to 399db or stored anywhere.
Ask Yourself These Questions
Interpreting Your Answers: If you answered "yes" to two or more of the above questions, it may be worth reflecting on your current gambling habits and considering whether to use one of the responsible gaming tools available on the 399db platform. If you answered "yes" to four or more, we strongly encourage you to contact our support team or a professional gambling support service. Remember: seeking help early is always better than waiting until problems escalate.
7. Getting Help and Support
If gambling is causing you difficulty — financially, emotionally, or socially — support is available, and asking for it is the right thing to do. The 399db support team is available 24 hours a day, 7 days a week and can assist you with activating any responsible gaming tool, processing a self-exclusion, or simply talking through your concerns in confidence. All responsible gaming conversations are handled with complete discretion and sensitivity by trained support staff.
Contact 399db Support
- Email: [email protected] (plain text — not a clickable link)
- Live Chat: Available 24/7 directly within the 399db platform
- Response Time: Live chat responses are typically within 2 minutes. Email responses within 4 hours.
- Support Hours: 24 hours a day, 7 days a week (Bangladesh Standard Time, BST UTC+6)
What Our Support Team Can Do For You
- Immediately activate a self-exclusion or time-out on your account.
- Set or adjust deposit, loss, or session limits on your behalf.
- Process a full account closure and arrange return of your remaining balance.
- Provide information about external problem gambling support resources.
- Conduct a confidential responsible gaming review of your account activity.
- Assist you in contacting a professional counselling or support service if needed.
Talking to Someone You Trust
Beyond formal support channels, one of the most effective steps a person experiencing gambling difficulties can take is to speak honestly with a trusted friend, family member, or community figure. In Bangladesh, community support networks — including family, local religious leaders, and community elders — can be an important source of guidance and accountability. You do not have to face this alone, and there is no shame in reaching out. Many people across Dhaka, Chittagong, Sylhet, Khulna, and other cities have successfully regained control of their gambling with the support of people around them.
Remember: Gambling problems are recognised as a health issue, not a moral failure. Seeking help is a sign of strength. The 399db team is here to support you, not to judge you. Reach out at any time via live chat or at [email protected].
8. Protecting Minors
Protecting children and young people from exposure to gambling is one of 399db's highest priorities. Our platform is strictly intended for adults aged 18 and above. We implement both technical and procedural safeguards to prevent underage access, and we rely on adult account holders to play their part in keeping gambling away from minors in their household.
Steps You Can Take at Home
- Never share your 399db username or password with anyone, including family members under the age of 18.
- Always log out of your 399db account when you have finished a session, particularly on shared or family devices.
- Enable device-level parental controls on smartphones, tablets, and computers that are accessible to children.
- Store any written login credentials in a secure location that is not accessible to minors.
- Have open, age-appropriate conversations with young people about the nature and risks of gambling.
Reporting Suspected Underage Access
If you have reason to believe that a minor has accessed your account, or that a minor has created their own 399db account, please contact our support team immediately at [email protected] or via live chat. We will investigate the matter urgently, suspend the account in question pending review, and take all appropriate protective and corrective action. Suspected underage accounts are treated as the highest priority by our compliance team.
Parental Controls Reminder: Device-level filtering tools can block access to gambling websites on shared family devices. We encourage all 399db players who share devices with children to activate these controls as an additional safeguard alongside the responsible gaming tools available on our platform.
Play Safely, Play Responsibly
Enjoy 399db — Always Within Your Limits
Gambling is at its best when it is fun, controlled, and well within your means. If you are in a good place, explore everything 399db has to offer. If you need support, our team is one message away — 24/7. 18+ only.