399db Terms & Conditions

1. Acceptance of Terms

These Terms & Conditions ("Terms") govern the entire relationship between you ("the Player", "you", "your") and 399db ("the Platform", "we", "us", "our") in connection with your use of the website located at https://399db.vip and all associated services, features, games, and content made available through the platform.

By accessing any part of the 399db platform — including browsing the website, registering an account, making a deposit, participating in any game or betting market, or claiming any bonus or promotional offer — you unconditionally confirm that you have read these Terms in full, that you understand them, and that you agree to be legally bound by them.

These Terms are effective from January 2026 and supersede all previous versions. 399db reserves the right to amend, update, or replace any part of these Terms at any time. Where material changes are made, registered players will be notified via the email address associated with their 399db account or via a prominent notice on the platform. Continued use of the platform after notification of changes constitutes acceptance of the revised Terms.

If you do not agree to any part of these Terms — including any subsequent amendments — you must immediately cease using the 399db platform and close your account by contacting our support team.

These Terms are written in English. In the event of any inconsistency between an English version and any translated summary or communication, the English version shall prevail in all respects.

2. Eligibility and Age Restriction

Access to and use of the 399db platform is strictly restricted to individuals who meet all of the following eligibility criteria at the time of registration and throughout the duration of their use of the platform:

• You must be at least 18 years of age. 399db operates a strict 18+ policy without exception.
• You must be accessing the platform as an individual acting on your own behalf, not as an agent or representative of any third party.
• You must not be subject to any self-exclusion order or voluntary exclusion agreement that would prohibit you from participating in online gambling.
• You must have the legal capacity to enter into a binding agreement under the laws applicable to your jurisdiction of residence.
• You must not be a current employee, contractor, director, or officer of 399db, nor an immediate family member of any such person.

Age Verification

399db takes its obligation to prevent underage gambling seriously. At any point — including but not limited to the time of first withdrawal, following a large deposit, or as part of a routine compliance review — 399db may request that you provide documentary evidence of your age. Acceptable documents include a national identity card, valid passport, or other government-issued photo identification confirming your date of birth.

Failure to provide satisfactory age verification documentation within the requested timeframe will result in the temporary suspension of your account, including the suspension of all deposit, withdrawal, and gameplay functionality. Accounts confirmed to belong to individuals under the age of 18 will be permanently closed and any outstanding balance returned, minus any winnings generated through gameplay, which will be forfeited.

Geographic Access

399db is designed and operated primarily for players based in Bangladesh. By registering and using the platform, you confirm that you are accessing the platform from a jurisdiction in which doing so does not violate any applicable local law or regulation. It is your sole responsibility to determine whether accessing online gaming services is lawful in your jurisdiction. 399db makes no representation or warranty that the platform is legal or accessible in any specific country or region outside its primary target market.

3. Account Registration and Management

To access the full range of 399db services — including real-money gameplay, sports betting, deposits, withdrawals, and bonus participation — you must register a personal account with the platform. Account registration is free of charge.

One Account Per Player

Each individual player is permitted to hold exactly one registered account on the 399db platform. Opening, operating, or benefiting from multiple accounts — whether under the same identity, different identities, different payment methods, or different device or IP configurations — is strictly prohibited. Where multiple accounts are identified as belonging to the same individual, 399db reserves the right to close all associated accounts, forfeit any outstanding balances or pending bonuses, and permanently ban the player from re-registration.

Accuracy of Registration Information

You must provide accurate, complete, and truthful information at the time of registration, including your full legal name, date of birth, email address, and contact number. You are required to keep this information current. If any registered details change — including your mobile number used for bKash or Nagad — you must update your account immediately by contacting the 399db support team. Providing false registration information is a material breach of these Terms and will result in immediate account closure.

Account Security and Credentials

You are solely responsible for maintaining the confidentiality and security of your 399db login credentials, including your username and password. You must not share your login details with any other person under any circumstances. 399db will never contact you to request your password. If you suspect that your account has been accessed without your authorisation, you must contact the 399db support team immediately via live chat at [email protected]. 399db shall not be held liable for any losses arising from your failure to maintain the security of your account credentials.

Identity Verification (KYC)

As part of 399db's commitment to security and compliance, players may be required to complete a Know Your Customer (KYC) verification process. This may involve submitting a copy of a government-issued photo ID, proof of address, or documentation confirming ownership of a payment method used on the account. 399db reserves the right to temporarily restrict account functionality — including withdrawal processing — until KYC verification is satisfactorily completed.

4. Deposits and Withdrawals

All financial transactions on the 399db platform are conducted in Bangladeshi Taka (BDT). 399db supports deposits and withdrawals via bKash, Nagad, Rocket, Upay, and major bank cards including Visa and Mastercard.

Deposits

The minimum deposit amount on 399db is ৳200 for mobile financial service providers (bKash, Nagad, Rocket, Upay) and ৳500 for card payments. Deposits via bKash and Nagad are processed instantly under normal network conditions. 399db does not charge any fee on deposits; however, your mobile financial service provider may apply their own standard transaction charges, for which 399db accepts no responsibility.

You may only deposit funds using payment methods registered in your own name. Third-party deposits — where the payment originates from an account belonging to another person — are strictly prohibited and will result in the deposit being reversed and the account being suspended pending investigation.

Withdrawals

Withdrawal requests are processed by 399db's payments team on a rolling basis. Standard processing times are as follows:

• bKash and Nagad: typically 15 to 60 minutes from request approval.
• Rocket and Upay: typically 30 to 90 minutes from request approval.
• Visa and Mastercard: typically 1 to 3 business days from request approval.

The minimum withdrawal amount is ৳500. 399db does not charge withdrawal fees. Withdrawals can only be processed to a payment method that has previously been used to make a deposit on the account, or to a verified payment method registered in the player's own name. 399db reserves the right to request additional identity verification before processing any withdrawal, particularly where the withdrawal amount is significant or where the account activity triggers a compliance review.

Chargebacks and Disputes

Initiating a chargeback, payment reversal, or dispute with your bank or mobile financial service provider in relation to a deposit made to 399db — while retaining a positive account balance or having received gaming services in exchange for that deposit — constitutes fraudulent conduct and a material breach of these Terms. 399db reserves the right to pursue recovery of any funds subject to a fraudulent chargeback claim through all available legal means.

5. Bonus and Promotional Terms

399db offers a range of bonuses and promotional offers to eligible registered players, including welcome bonuses, weekly cashback, reload bonuses, and seasonal promotions tied to events such as Eid, Pohela Boishakh, and major cricket tournaments including BPL and IPL.

Wagering Requirements

All bonuses awarded by 399db are subject to wagering requirements, which must be met before any bonus-derived funds can be converted to withdrawable cash. The specific wagering multiplier applicable to each bonus is stated clearly on the promotional page for that offer and in the bonus confirmation notification sent to your registered account. It is your responsibility to review and understand these requirements before opting in to any promotion.

Bonus Eligibility and Restrictions

• Bonuses are awarded to one eligible account per household, IP address, device, and payment method.
• Welcome bonuses are available to new players only. They may not be claimed by existing players who have closed and re-registered an account.
• Certain game types — including some live casino tables and in-play sports bets — may contribute at a reduced rate (or not at all) toward wagering requirements. This is specified in the individual promotion's terms.
• Bonuses have a fixed validity period from the date of award. Unmet wagering requirements at the expiry of this period will result in the bonus and any bonus-derived winnings being forfeited automatically.
• 399db reserves the right to amend, suspend, or withdraw any promotional offer at any time without prior notice, except where a player has already opted in and begun meeting the associated wagering requirements.

Bonus Abuse

399db monitors account activity to identify patterns consistent with bonus abuse, including but not limited to: placing opposing bets across multiple accounts to guarantee bonus conversion, using automated betting strategies to satisfy wagering requirements at low risk, and coordinating with other players to exploit promotional structures. Where bonus abuse is identified, 399db reserves the right to void the bonus, cancel any associated winnings, and close the account.

6. Gameplay and Betting Rules

399db's game library includes live casino games powered by Evolution Gaming and Ezugi, slot titles from Pragmatic Play, NetEnt, and Microgaming, crash games including Aviator by Spribe, and a full cricket and sports sportsbook covering BPL, IPL, T20 World Cup, and Bangladesh Tigers fixtures. All gameplay is governed by the rules of the individual game or event market, as supplemented by these Terms.

Game Integrity and RNG

All casino games available on 399db operate using independently certified random number generation (RNG) systems. Game outcomes are generated randomly and are not influenced by 399db, by previous results, or by the size of a player's bet or balance. 399db does not manipulate RNG outcomes under any circumstances. The theoretical return-to-player (RTP) percentage for each game is consistent with the published specifications of the relevant game provider.

Betting Limits

Minimum and maximum bet limits apply to all games and sports markets on 399db. These limits are displayed within the game interface or on the relevant betting market page before a bet is placed. 399db reserves the right to adjust bet limits at any time, including imposing individual account-level limits where warranted by risk management or responsible gaming considerations.

Void Bets and Game Errors

In the event of a technical error, software fault, or communication failure that affects the integrity of a game outcome or bet settlement, 399db reserves the right to void the affected game round or bet. Where a void is applied, the relevant stake will be returned to the player's account balance in full. Winnings generated from a demonstrably erroneous outcome — including where a game displayed an incorrect payout figure due to a software fault — may be withheld pending investigation and rectification.

Sports Betting Settlement

Sports bets are settled in accordance with the official result of the relevant match or event as determined by the governing body. For cricket markets, results are taken from the official scorecard published by the ICC or the relevant national board. In the event of a match being abandoned, postponed, or declared a no-result, affected bets will be settled according to the specific market rules applicable to that event, as displayed on the 399db sportsbook at the time the bet was placed.

7. Prohibited Conduct

The following conduct is strictly prohibited on the 399db platform. Engaging in any of the following will result in immediate account suspension, forfeiture of balances, and may result in permanent banning and referral to relevant authorities:

• Registering more than one account, or assisting another person to register a duplicate account.
• Providing false, misleading, or fraudulent information during registration or KYC verification.
• Using software, bots, scripts, or automated tools to interact with the platform in any way not permitted by 399db.
• Attempting to exploit game bugs, software errors, or payout calculation faults for financial gain.
• Using the platform for money laundering, fraud, or any other unlawful financial activity.
• Making deposits using payment methods not registered in your own name.
• Colluding with other players to gain an unfair advantage in any game or betting market.
• Engaging in abusive, threatening, or harassing behaviour toward 399db staff or other platform users.
• Attempting to circumvent any security measure, access restriction, or responsible gaming control implemented by 399db.
• Accessing the platform on behalf of or for the benefit of any third party, commercial betting syndicate, or arbitrage operation.

399db employs active monitoring systems to detect prohibited conduct. Where suspected violations are identified, 399db reserves the right to freeze account access and conduct a full review before taking any further action. Players under investigation will be notified where it is appropriate and legally permissible to do so.

8. Account Suspension and Closure

Closure by the Player

You may request the closure of your 399db account at any time by contacting the support team via live chat or by writing to [email protected]. Before closure, any outstanding bonus wagering requirements will be forfeited and pending withdrawal requests will be processed in accordance with the standard timelines set out in Section 4. A verified account balance at the time of closure will be returned to your registered payment method.

Self-Exclusion

Players who wish to restrict their access to the 399db platform for responsible gaming reasons may request a self-exclusion period ranging from 24 hours to permanent closure. Self-exclusion requests are processed immediately without a cooling-off period and without persuasion from the support team. During a self-exclusion period, your account will be inaccessible for all gameplay, deposits, and withdrawals. For full details on self-exclusion and other responsible gaming tools, please visit our Responsible Gaming page.

Suspension or Closure by 399db

399db reserves the right to suspend or permanently close any player account at its sole discretion, including but not limited to the following circumstances:

• Breach of any provision of these Terms & Conditions.
• Failure to complete identity or age verification within a specified timeframe.
• Suspicious account activity consistent with fraud, money laundering, or prohibited conduct as described in Section 7.
• A chargeback or payment dispute is raised in connection with a deposit made to the account.
• The account holder is identified as being under 18 years of age.
• A court order or directive from a relevant authority requiring account restriction.

Where an account is closed by 399db due to a breach of these Terms, any outstanding balance — including deposits and winnings — may be withheld pending the outcome of any investigation. Where the breach involves fraud or criminal conduct, the balance may be forfeited in full and 399db reserves the right to report the matter to the relevant authorities.

Limitation of Liability

To the maximum extent permitted by applicable law, 399db's total liability to you in connection with any claim arising from your use of the platform — including losses from gameplay, technical faults, payment delays, or account actions — shall not exceed the total deposits made to your account in the 30 days preceding the event giving rise to the claim. 399db is not liable for any indirect, consequential, or speculative losses. The platform is provided on an "as is" basis. Gameplay on 399db carries inherent financial risk and you should never wager more than you can afford to lose.

Governing Language and Disputes

These Terms are written and governed in the English language. Any dispute arising between you and 399db in connection with these Terms or your use of the platform should be directed to the 399db support team in the first instance at [email protected]. 399db will endeavour to resolve all player disputes fairly and promptly. 399db's decision on matters of account management, bonus settlement, and game dispute resolution is final, subject to any rights you may have under applicable law.

If you have any questions about these Terms & Conditions, please contact the 399db support team at any time via live chat on the platform or by writing to [email protected]. Support is available 24 hours a day, 7 days a week in Bangladesh Standard Time (BST, UTC+6).